Residence Inn by Marriott Chicago Oak Brook

I’ve been a Marriott member for almost 10 years and have about 400 nights with them. This is my favorite of their hotels for the following reasons: - The hotel is modern and updated (granite countertops, stainless steel appliances, etc) while being consistently neat and clean. So, I always know what to expect. - The location is perfect. Oak Brook has just about everything you want from entertainment to shopping to restaurants all within a few miles. - The service is great. Mainly DeeDee. She is the glue that holds this hotel together. She’s always kind and so accommodating to whatever you need. I really appreciate her willingness to help every time I come to town. It’s a breath of fresh air. Ask for her if you need anything and she’s always happy to help.

My husband and I celebrated our 37 years of Marriage here along with a very special dinner @ the Wildfire. The Customer Service here is awesome. The ladies @ the desk were very helpful. Debbie who checked us in and Also Eilyn and Darlene ,who checked us out. We appreciate all the staff from the housekeeping to the Beautiful kitchen staff. This is our Favorite Location in Oak Brook.

My stay at the Residence Inn was better than I expected after reading the negative reviews. Sorry I didn't take any pictures to upload this trip. My room was spotless everything was white so it's not hard to tell lol. The sectional is a little low to the ground and worn from usage Im sure. The fridge was very clean. Now the dishes had a few stains but I washed them off and was no big deal. The stay was overall quiet until my last night, but I can't blame that on the hotel. People should be mindful of others especially at 1AM. The interaction with staff was good during check in although the rooms were not ready even at 3pm, waited a few minutes but not bad. It is located near the mall so you have many options for food and outings. Overall I had a great stay and would book here again when I need a vacation of relaxation close to home.

I love Marriott's Residence Inn offering. It's similiar to staying at a luxury apartment, but for a much cheaper rate than you'd pay at most places. The cornerish room (edge middle room between two corner rooms) they gave me looked to be recently remodeled. It looks like everything in the building is recently renovated so things for the most part seem newish. No cobwebs or dust in sight (aside from the top of the fridge being a bit dusty, but alas I don't think 6'+ housekeepers are common.) Rooms are equipped with dishwashers, full size electric ovens (some don't have an oven so you have to request it,) a toaster, microwave & a fridge. They feature stand-in showers & low height toilets. Pretty much everything in the rooms is low height which is perfect, especially for those with disabilities. The Residence Inn offers a free all you can eat breakfast buffet from 6:30 am to 9:00 am Monday thru Friday & from 7:00 am to 10:00 am on weekends. There is a pool, jacuzzi, laundry room & gym. It also has a small "marketplace" next to the front desk that consists of a few items you can grab like soda, TV dinners & snacks along with personal care items. Since the hotel is small, all of the amenities are scaled to match. This means things like the marketplace & breakfast buffet have nowhere near the selection of other busier Residence Inns like the one in downtown Phoenix which also includes things like salisbury steak, chinese food & whatever they felt like cooking for breakfast alongside the standard waffles, pancakes, oatmeal, meats, cereal, etc. The breakfast here is a measly eggs (cage free,) bacon, muffins (jalapeno cheddar biscuits in muffin form so not sweet dessert muffins,) & oatmeal. Even though the breakfast ends at a certain time they do have mini fridges that have fat free milk & yogurt along with coffee/water dispensers that are always available (they shutdown the juice dispenser once breakfast closes.) There are several cons though. My room preferences were completely ignored when they assigned the room. Since the edge room they assigned me was on a lower level & near the exit...hearing the frequent slamming of the exit door as people took the stairs was not ideal. Speaking of doors...my door was defective & wouldn't close all of the way naturally so I had to push it until it clicked every single time otherwise anyone could literally just push the door open. The view was also terrible as it overlooked the parking lot & had trees, street lights, etc. blocking the window. The ice maker on the fridge was way too loud. It produces ice at a super slow pace & the buzzer seems to go off every 30 minutes or so. When the ice is done it makes a loud bang almost like a bomb went off as it dispenses the ice into the bucket. The second con is the lack of in-house food options. Third is that there's no shuttle that'll take you to nearby places which is a missed opportunity to earn a lot of extra business from traveling professionals & tourists. For some reason there were no baking pans even though my room had an oven although they did have utensils, plates, pots, etc. The rooms are also not as soundproof as they should be... with me being able to hear people walking outside in a hallway as well as them coming in going from their rooms. I also occasionally heard my neighbors upstairs & adjacent to me moving around or snoring all of which is concerning as it leaves me wondering how much they heard from my room? For a place geared towards business...privacy should be a priority. There was also whisper levels of strange electrical noises that seems to have come from the minisplit HVAC system. I was told house keeping cleans every other day, but they didn't touch my room for the first four days even though I saw them in the hallway. It took me sitting my overflowing trash cans outside of my door for them to go inside & clean the room. Even then they didn't actually clean anything, moreso just replaced the towels as well as made the bed after taking out the trash (of which the recycle bin was returned with large bits of food in it

Pros: walking distance to Michael Jordan steakhouse, fogo de Chao, amc movies, oakbrook mall. The hotel is literally across the street from 5 stars restaurants. There is absolutely no need for a Uber or lyft; walking accessible. Some rooms are suite style. Some rooms have ovens. Some rooms have fireplaces. There is ample parking at the hotel. Fitness: There is an l.a. fitness and lifetime fitness directly across the street. Cons: A.C.- The room just remains hot. There are sensors I'm assuming that turn the air down when no one is present. The water in the shower is boiling hot. Please becareful scolding hot water in the shower and sink. The bathroom does not have a fan. If you use it the smell will permeate the entire suite. Three days and my room was not cleaned. Breakfast is meh. Something that appears to be eggs, oatmeal and waffle daily. Laundry $2 to wash $2 to dry